The BHB reader who set off a flurry of comment activity and community concern over the state of the UA Court Street Theater has received a response to his complaint from UA's parent company, Regal Cinemas. With his permission, we are printing the response in full:
Thank you for taking the time to contact Regal Entertainment Group concerning your visit to the Court Street 12 Theatre. Your comment was forwarded to my attention, Roxanne Cross the General Manager for this theatre. I would like to apologize to you and your wife for failing to meet your standards regarding the up-keep and quality service when visiting the theatre.
The management team for this theater has reviewed your concerns and like myself take it very seriously. To help ensure we operate an efficient and effective operation, management has created a list of reminders they must follow daily. This list focuses on the maintenance of the building as well as a manager’s timeliness to correct the issues. The ushers will be reminded of the importance of maintaining a clean work environment at all times and reporting issues to management immediately.
Thank you again for taking the time to share your comments with us. As a service company, we are interested in hearing our guest’s opinions so we may better identify the areas that require improvement. We look forward to serving you at a Regal Entertainment Group Theatre in the future.
Sincerely, General Manager
Do you think this is a satisfactory response? Will a "list of reminders" help an indifferent staff better accomodate patrons? Do you work there and know something we don't know or think the community is missing the point? Comment below.