Nightmare on Court Street II: Regal Responds

The BHB reader who set off a flurry of comment activity and community concern over the state of the UA Court Street Theater has received a response to his complaint from UA's parent company, Regal Cinemas.  With his permission, we are printing the response in full: 

295_1.jpgThank you for taking the time to contact Regal Entertainment Group concerning your visit to the Court Street 12 Theatre.  Your comment was forwarded to my attention, Roxanne Cross the General Manager for this theatre.  I would like to apologize to you and your wife for failing to meet your standards regarding the up-keep and quality service when visiting the theatre.

The management team for this theater has reviewed your concerns and like myself take it very seriously.  To help ensure we operate an efficient and effective operation, management has created a list of reminders they must follow daily.  This list focuses on the maintenance of the building as well as a manager’s timeliness to correct the issues.  The ushers will be reminded of the importance of maintaining a clean work environment at all times and reporting issues to management immediately.

Thank you again for taking the time to share your comments with us. As a service company, we are interested in hearing our guest’s opinions so we may better identify the areas that require improvement.  We look forward to serving you at a Regal Entertainment Group Theatre in the future.

Sincerely, General Manager

Do you think this is a satisfactory response? Will a "list of reminders" help an indifferent staff better accomodate patrons? Do you work there and know something we don't know or think the community is missing the point? Comment below.

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  • yo

    Will any of this stop black people from talking and answering their phones during the movie? If not, then I couldn’t care less and I’m still never going back to that theater.

  • ABC

    Pretty sure it’s a form letter — anyone who was ever 16 years old with a job in a movie theater, department store, fast food joint knows there are daily lists.

    Meanwhile, this theater is a cash cow. While some people may not love it, A lot of people seem to.

    My one small problem: There is a Mommy and Me movie showing at this theater. It’s the first showing of any film on Wednesday morning. But bcs it’s not posted anywhere, people just think you’re a nut taking your baby to see the Bourne Whatever.. And it is always too loud (supposed to be lower volume for Mommy/Me show), but they do always turn it down if you go out and ask them to.

    (I do realize most people aren’t complaining about this showing probably, but I do iwsh they’d put up a big sign Wednesdays for those noon showings)

  • Lotsa Luck

    Please, as if anyone walking in that windy corridor in front of the movie theatre
    are going to notice, or care or call children’s services, a stroller being pushed inside the lobby. Are you that paranoid? Who cares????? No one. Your kid is gonna be a mess if you keep acting like that over stupid things. This whole post is about the poor service and conditions of the theatre. And for the racist, not only “black” people use cell phones during movies.

  • ABC

    I guess you don’t know what a Mommy and Me/Cry Baby Matinee/Reel Moms thing is: the movie is played at low volume, the lights remain on low throughout sceening, and sometimes a changing station is set up in theater and people go up and use it. So, you know, if you walked in unawares you might notice or care or complain that there are 8 crying infants in the movie.

  • http://adsformyself.blogspot.com Tim N.

    Thank you for taking the time to contact Regal Entertainment Group concerning your visit to the Court Street 12 Theatre. Your comment was forwarded to my attention, Roxanne Cross the General Manager for this theatre. I would like to apologize to you and your wife for failing to meet your standards regarding the up-keep and quality service when visiting the theatre.

    However, when theaters are patronized by the type of clientele that our research shows frequent this theater, it is corporate policy to subject these theaters to willful neglect and direct our resources elsewhere, since it is our corporate opinion that said clientele is not known to expect anything better, whereas our resources can be directed to keeping theaters patronized by “nice” people in “nice” shape.

    Thank you for your interest.

  • BarackRocks

    Hey Stanely-How many white hoods do you got hanging in your closet?

  • yo

    hey…..who is the racist “yo”?

    my commenter name is now shot

  • mc

    Stanley, if you want to make hateful, racist threats like that in public, at least have the guts to use your full name. Anyone out there know who Stanley is? Care to out him?

  • Arthur

    Please save this bile for posts regarding Busy Chef.

  • cranberry

    seriously… busy chef sucks so much more than that theater

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  • T.K. Small

    This topic has been completely exhausted!

  • lifer

    I agree with T.K. lets let it go, and find something else to bitch about. theres plenty in the BK heights

  • nazimova

    you don’ t like the place don’t go..black white whatever ..attendance drops, they’ll smarten up.
    hit them in the pocketbook people..that is what corporate America understands ..
    Take the train one stop to Battery Park Cinema I doubt you’ll have much to gripe about there.

  • nancy

    Sorry, both Busy Chef and Oven are great.

  • peppermint

    Wow, if you don’t like the theater then don’t go. I’m a caucasian female and I love this theater. It’s not unlike any other mainstream theatre with the typical rambunctious teens or the chatty couple behind you. Affluent people have to realize that the world does not revolve around them and their families.

  • brooklynbee

    I agree, if you don’t like that theater, avoid it. That’s what I do. I prefer the smaller cinema in Brooklyn Heights. The Cobble Hill Cinema has some problems, too, like a lack of a place to wait before a movie (especially in bad weather).

  • BklynJace

    Seriously, if you don’t like Court Street (and I don’t), go to Battery Park. It’s pretty much empty all the time. In fact, based on that fact, go before it closes.

  • lakisa

    the theatre is a disgrace…last year we attempted to visit the UA and were shocked to see a fist fight break out in the middle of the film. Not one attendant responded to the tense and awful situation that lasted for approximately 20 minutes. We were told by many theatre goers that there have been many thefts as well so ladies please guard your purses…we avoid this theatre like the plague!!!! It is not a matter of affluence or race – expect less – receive less!!!!!