Brooklyn Heights Veterinary Hospital: Reborn!

Brooklyn Heights pet-owners rejoiced when the little space on the corner of Hicks and Cranberry, too-long dormant, began to show signs of life.  A Heights institution for pet care, the veterinary practice had closed following the retirement first of founder Dr. Bernard Wasserman and later Dr. Richard Turoff, and in between the departure of Dr. C.J. Norton

But in the fall of 2013, Dr. Heather Thomson hung up a shingle—literally—and with Dr. Beth Balsam brought pet care back to Brooklyn Heights with the Brooklyn Heights Veterinary Hospital.

“We had heard that the practice had closed,” said Thomson’s husband Jonathan last month from temporary digs in DUMBO, “and Heather had been looking around, looking to open her own practice.”

“Temporary” because after a year, BHVH closed again…but this time with a re-opening date in sight.

As clients well knew, the office was both charming and…well, let’s say quaint. Patient records were sometimes kept on index cards; the décor beckoned us back to the 1970s; and veterinary equipment, while competent, was limited, at least in part by the building’s antique infrastructure.

“We were able to run a practice, but not up to the standards that Heather would like,” Jonathan explained. “You couldn’t put in an X-ray machine, and if you printed something on a laser printer, all the lights in the place would dim.”

The plan had been to buy the practice and immediately begin renovations…but then the Thomsons came face-to-face with New York City bureaucracy.

The practice is covered by a zoning variance that permits a commercial operation in a residential neighborhood, but that variance comes with a stipulation: in order to maintain it, the business can’t be closed for more than two years.  The business became Heather’s in November of 2013, but the variance expired in January 2014.

“We had to open,” said Heather. “I figured I’d have a soft opening, not see many clients, then close in January and renovate.”

But between ending up “in the jaws of the city” red tape and a hearty welcome by local animal owners, Thomson ended up in business for a year, making do with limited equipment by drawing on resources of her former employer in the West Village and Veterinary Emergency and Referral Group in Carroll Gardens.

“In some ways it was a blessing in disguise,” offered Jonathan.  “We had such a positive response that we’re comfortable investing the money to make it what we want. We know it’s going to be a viable business because it’s been viable under trying circumstances.”

“We’ve also had a chance to meet the neighborhood,” added Heather. “We let them know we’re planning on being here for a long time.”

Since November, the business has been based in an office in DUMBO, unsuitable for seeing patients. Instead, Thomson makes house calls and on Wednesdays sees patients at Rocco and Jezebel on Pineapple Walk.

At the corner of Hicks and Cranberry, the office has been stripped down to its studs.  Electricity and plumbing are being replaced, and space is being re-configured to accommodate surgery and dental areas.

Photos courtesy of Eddy de Laurot


Thomson expects to re-open in early April.  In the meantime, clients can check the clinic’s Facebook page for updates and contact information or e-mail for an appointment or other information at Bhvh59 @ gmail [dot] com.

“We’ve been really happy to be in the neighborhood,” said Heather, “and to be able to continue the tradition of having a vet clinic in that office.”









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  • AEB

    As I live a block away from the practice, and am currently vet-less due to the sad loss of Dr. Norton, I look forward to the reopening.

    The spot–and thus the practice–didn’t inspire confidence previously; in its spiffed-up version, well, I’ll be happy to take my devil cat there, if necessary.

  • GHB

    AEB, I’ve been taking my dog to Dr. Thomson since she opened, and she’s very good. Can’t wait to see the updated digs!

  • AEB

    Thanks, GHB.

  • Annie

    I’ll be happy to see the practice open, as we currently lack a vet within walking distance. Just a note for the writer: the expression is “making do,” not “making due.”

  • ShinyNewHandle

    True, tho’ “making due” does sound like “making rent”, “making bail”, and probably a few more.

    Very good article.

  • Teresa Genaro

    Thanks, Annie — I know that, and missed it despite proof-reading, which I obviously did too quickly. Corrected.

  • Mini_Cooper

    I never thought I would be comfortable with another vet after the loss of Dr. Norton. I have now brought both of my cats to Dr. Thomson and am extremely grateful and pleased with the quality of care they have received. The housecalls are an added bonus. Welcome to the neighborhood!!! My kitties and I look forward to a nice long relationship!!!

  • Teresa

    Thanks, Annie — I know that but missed it in apparently too-quick proofreading. Appreciate the catch and I’ve corrected it.

  • AEB

    Mini_Cooper, so this means that Dr. Thompson does housecalls? And if so, are prices comparable to what Dr. Norton charged? Thanks.

  • Mini_Cooper

    She has made several housecalls to see my kitties. I went to the pet store where her temp quarters are once and she suggested that further visits be at my house until her new place is renovated. One of my cats had surgery and I haven’t gotten a bill yet, but the other visits (examination, blood, urine, antibiotic injections) are comparable to Dr. Norton’s charges, perhaps a little lower. Plus she travels with an assistant and brings loads of supplies with her so she is ready to do just about anything. For surgery, however, she took my cat to a clinic in the West Village. I like her very much.

  • AEB

    Thank you, M_C!

  • Henry Street

    We started using The Heights Veterinary Hospital back in the days of Dr. Wasserman. When my son brought his newfound stray home from college in May, we were thrilled to find this practice had been re-born. Since then, we’ve had our cats cared for by both Dr. Thompson and Dr. Balsam. One situation was a life-threatening emergency. Our cat got most excellent care, and we look forward to a long, continued relationship with these veterinarians.

  • ajd

    Dr. Balsam and Dr. Thomson are THE BEST. Not only are they extremely professional and knowledgable but they are also very friendly and easy to talk to — plus, they are true animal lovers. We adopted our dog back in October and she had a LOT of medical issues. We did our due diligence on finding the right vet for her and from all of the glowing reviews, BHVH was a no-brainer. Cannot recommend them enough.